Don't like the EU - it has a freephone number: - 00 800 6 7 8 9 10 11 (inside the EU)

http://europa.eu/contact/index_en.htm 00 800 6 7 8 9 10 11 Weekdays 9.00 to 18.00 CET Free * In any EU language * some charges may apply, depending on the operator; you can claim reimbursement ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ outside the EU it is: 00 32 2 299 96 96* * standard international rate applies An operator will answer in English, but you can then ask to speak to someone in any EU language